Shipping policy

Last updated: July 31, 2026

Please review our Shipping & Delivery Policy before making a purchase. This policy applies to all orders placed with Polynesian Pride. Because our items are custom-made to order, your total delivery time includes both a production window and transit.

1. Processing Time

Processing time is the time needed to custom-produce, quality-check, and pack your items. It does not include transit time.

2. Estimated Transit Time & Shipping Rates

Shipping fees are shown in USD at checkout based on your delivery address and the items in your order.

The United States

Special Regions & Territories

Note: DHL Express requires a physical, verified address and cannot deliver to PO Boxes.

Australia

Standard / Metro areas:

Remote areas in Australia: if you reside in a designated remote area and select Expedited Shipping, an additional $14.99 USD logistics surcharge applies. To save on shipping, we recommend remote customers select Standard or Economy shipping (fulfilled via Australia Post). Email us to verify whether your address is classified as remote.

Rest of the World

All times above are estimates and are not guaranteed. They may vary during holidays, peak seasons, severe weather, customs clearance, or carrier delays.

3. Order Tracking

A tracking number and link are emailed to you once your order is dispatched. Please allow a short window after dispatch for the first tracking scans to appear in the carrier's system.

4. Customs, Duties, and Taxes (International Orders)

All international packages may be subject to duties and taxes once they reach the destination country's customs. These charges are not included in the checkout price and are the sole responsibility of the customer.

Important note for the EU, UK, and Canada: if you select DHL Express, your package passes through expedited customs clearance, which often requires immediate payment of import taxes directly to DHL before delivery. Standard shipping (such as Yunfast) takes longer (14–18 business days) but may follow different local postal clearance procedures. Please check with your local customs office to estimate potential fees.

5. Delayed or Undelivered Orders

If your order has not arrived within 30 days from the dispatch date, please contact our support team. We will open an investigation with the carrier and work with you to find an appropriate solution — such as a free replacement or a refund — in line with our Refund Policy.

A tracking status of "Delivered" does not automatically qualify an order for a refund or replacement; where a package shows delivered but is not received, we review the carrier's findings and the circumstances first (see our Refund Policy).

6. Frequently Asked Questions

• Do you deliver internationally?
  Yes, we offer worldwide shipping with multiple affordable options.
• Are there any shipping restrictions?
  We can deliver to PO Boxes via Economy or Standard shipping. Expedited Shipping (and DHL Express) requires a physical address and is not available for PO Boxes or APO/FPO addresses.
• What happens if my order is delayed?
  If your order has not arrived within 30 days from the dispatch date, please contact our support team and we will investigate with the carrier and help arrange an appropriate solution (see Section 5).
• Can an order be split into multiple addresses?
  No, we ship to a single address per order. Please place separate orders if you need items sent to different locations.

7. Contact Information

If you have any questions or need to verify your address, please contact our fulfillment support team: